Shipping policy

Processing Time

Every item is made to order. Please allow 2–3 business days (Monday–Friday, excluding holidays) for your order to be personalized, inspected, and packed before it ships. You'll receive a tracking number by email as soon as your order leaves our Houston, Texas studio.

Shipping Within the United States

All domestic orders ship via USPS. At checkout, you can choose from:

USPS Ground Advantage – estimated delivery in 2–5 business days after shipping
USPS Priority Mail – estimated delivery in 1–3 business days after shipping
USPS Priority Mail Express – estimated delivery in 1–2 business days after shipping
Free Standard Shipping on orders of $75 or more – estimated delivery in 3–5 business days after shipping

Shipping rates are calculated at checkout based on your address and the service you select.

International Shipping

We ship to most countries outside of Europe via USPS. Shipping to Europe is not available at this time. Available services include:

USPS First-Class Package International – estimated delivery in 1–4 weeks after shipping
USPS Priority Mail International – estimated delivery in 6–10 business days after shipping
USPS Priority Mail Express International – estimated delivery in 3–5 business days after shipping

If your country is not listed at checkout, we're unable to ship there right now.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the buyer and are not included in the item price or shipping cost. Customs processing may also add time to delivery.

Delivery Estimates

All delivery times are estimates provided by USPS and begin once your order has shipped. They are not guaranteed and may vary during holidays, severe weather, or other carrier delays.

Incorrect Addresses and Lost Packages

Please double-check your shipping address at checkout. We're not responsible for packages delivered to an incorrect address provided at the time of purchase. If your tracking shows no movement for several days, contact us and we'll work with USPS to help locate your package.

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery and include photos of the item and its packaging. Once we review your photos, we'll send a replacement or issue a refund.